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Step 5 of 5 - Collect
This step applies to those who have patiently waited for their visa to be awarded and have given Teleperformance (and the UK government) enough time to process, award and courier the application.
As mentioned in step 4, unfortunately the tracking facilities of UK visas are currently not operational. The next and final step is the UK visa application is to make arrangements to go collect their application.
What do I need to take with me when I collect my application?
Applicants have to bring along a copy of their receipt (that was issued upon submission)
Some Frequently Asked Questions
Q: What are the office hours of the all the visa processors?
A: Move Up operates on a standard 8am - 5pm Monday to Thursday. Fridays close early 8am-4pm. Closed South African public holidays.
Teleperformance operate on a standard 8am - 4pm submission time and 10am - 4pm colection time, Monday to Friday. Closed South African public holidays and UK Bank Holidays (best of both).
The Pretoria team of Entry Clearance Officials (who handle the UK visa applications) work 8am - 5pm Monday to Thursday and they close early on Fridays (8am -12.30). Closed on UK Bank Holidays (not SA public holidays).
Q: Can I send someone to collect on my behalf?
Fortunately south Africans can give written consent for others to collect on their behalf. Applicants just have to supply their third party collector with a photocopy of their ID and receipt (that was issued upon submission).
Q: What is the Teleperformance phone number?
Teleperformance have made the follow phone numbers available to the public: 021 300 3758 and 00 44 1243 218 173.
Please note that their UK phone number is a paid service and there is a cost of £1.37 UK Sterling per minute in addition to your standard network charges. Please have a valid credit or debit card ready to process your payment. We can accept Mastercard Credit and Debit cards, and Visa Credit and Debit cards. You will not be charged until you are connected to an advisor. Calls may be recorded for training purposes. We are able to handle your calls in English.
